Frequently Asked Questions
FAQs
How can we help you?
Do you have a showroom?
We don’t have a physical showroom. All orders are placed online through our website or via our Facebook and Instagram pages.
How long does it take to deliver?
Delivery takes up to 15 working days,
Once your order is ready, we will contact you to arrange the delivery.
Can I make changes to my order?
To change or cancel your order, please contact our customer support within 48 hours of placing your order.
Can I schedule delivery date?
Yes, you can schedule a delivery date. Please contact our customer support after placing your order to arrange it.
What if I don’t like the product on door?
If you don’t like the product upon delivery, you can return it with the delivery agent and only pay the shipping fees.
If the product is defective, the return will be free of charge
How much does delivery cost?
The best possible delivery cost will be automatically calculated based on the product size and your location before payment, ensuring complete transparency with no surprises.
Do you offer a warranty?
Yes, all Table Mart products come with a 3-year warranty, giving you peace of mind against defects in materials or workmanship.
Do you offer customization?
Yes, we can customize any design! Simply share a picture with us, and we’ll forward it to our team. We’ll get back to you with a quotation shortly.
Do I need to pay any deposits for my order?
No deposits are required unless your order exceeds EGP 15,000 or involves customization. In these cases, our team will reach out to arrange payment details with you.
What is your refund and return policy?
For detailed information, please visit our Refund and Return Policy page
